Management software for hospitality, spas and clinics
Messages that continue the booking journey
Business WhatsApp connected to daily operations
Business WhatsApp can connect confirmations, reminders and common-question handling to bookings, subject to a verified business channel and approved templates.
Exact scope is confirmed only after the requirement, platform and relevant connections have been assessed.
Active customer journeyBooking confirmations
12 in progress3 actions today
Send approved booking details after creation or confirmation.
Schedule messages that reduce repetitive staff work.
Handle common questions within approved information and templates.
Interactive illustration with sample data onlyNot a customer screenshot
01
The team should not have to remember every manual message
Inconsistent confirmations and reminders create questions, workload and no-shows. The right connection begins with a clear platform event and sends the approved message at the right time.
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What this capability includes
Each part solves a different operating need while remaining connected to the same activity.
Booking confirmations
Send approved booking details after creation or confirmation.
Pre-arrival reminders
Schedule messages that reduce repetitive staff work.
Defined automated replies
Handle common questions within approved information and templates.
Records and handoff
Preserve context and move complex conversations to staff.
03
How messaging connects to the customer journey
A clear sequence that shows the team what happened and what comes next.
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01
An event occurs
A booking, change or reminder time triggers the process.
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02
A template is selected
An approved message fits the stage and language.
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03
The customer responds
Simple replies follow the defined path and complex needs reach staff.
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04
The action is recorded
The team sees what was sent and what still requires attention.
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Conditions that must stay clear
Not another list of data. The goal is to understand what needs action.
Verified business channel
Approved templates
Consent and communication rules
Ownership of unresolved conversations
05
Questions worth asking
These answers explain the operating approach. Final fit is confirmed after discovery.
Book a demoCan any outbound wording be used?
No. Proactive messages are subject to provider policy and approved templates.
Can reminders be sent before an appointment?
Yes, after the channel, trigger, timing and template are configured.
What happens with a complex question?
The workflow should define when automation stops and a staff member takes over.
Next step
See the workflow around your operation
The demo starts with your real working day and identifies the configuration and tools required.