Management software for hospitality, spas and clinics
BIZonline knowledge center
Answers for every BIZonline business area
Explore focused answers about spa, clinic, hospitality and event venue management, plus general guidance on migration, pricing, integrations and onboarding.
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Answers built around the way your business works
Each area covers its own workflows, bookings, teams and tools. The general FAQ remains available further down the page.
Spa
Spa management questions
Treatments, therapists, rooms, online booking, vouchers and memberships.
How are treatments, prices and add-ons managed?
Define each treatment, duration, price and relevant add-ons once, then use the same structure across the calendar, booking flow and online storefront.
How are therapist shifts and availability managed?
Each therapist can have working hours, treatment skills, preferences and permissions. The calendar brings therapist, room and treatment availability together.
Can treatment and relaxation rooms be managed?
Yes. Rooms and resources can be defined, linked to services and given turnaround time between bookings.
How does online spa booking work?
The business can publish treatments and packages through an online booking page. Approved bookings continue into the BIZonline workflow according to availability and business rules.
Can health declarations and consent forms be sent?
Digital forms can be added before the appointment and their status managed next to the booking. The form, timing and access rules are configured for the business.
How are gift cards and vouchers managed?
Create vouchers, publish them for sale, follow the purchase and redeem them from the booking so the remaining balance and customer record stay connected.
Can memberships and treatment packages be tracked?
Yes. A membership or treatment series can be linked to the customer, with visibility into what has been used and what remains.
Do therapists receive their own access?
Yes. Role-based permissions can give each employee the schedule and actions they need without exposing unnecessary management information.
Clinics
Clinic management questions
Appointments, clients, treatment plans, forms, rooms and follow-up.
Can one clinic manage several treatment disciplines?
Yes. Services, durations, clinicians and rooms can be defined by discipline and managed through one shared schedule with appropriate permissions.
How are treatment series managed?
Create a treatment series, schedule sessions in advance and follow completed and remaining visits. Changes to one session stay connected to the client journey.
Can a consultation be scheduled before treatment?
Yes. A consultation can be a separate service that starts a follow-up flow with forms, a treatment plan, reminders and next steps.
What can be stored in the client record?
The record can bring together contact details, appointments, services, documents and configured actions. Data access is controlled by role and privacy policy.
Can digital consent and health forms be used?
Forms can be included before an appointment and their completion status tracked next to the booking. Form content and permissions must match the clinic’s professional and legal process.
How are shared rooms and equipment scheduled?
Rooms and equipment are treated as resources. Booking checks clinician and resource availability to reduce double allocation.
Can a clinician see only their own clients?
Permissions can be configured by role, team or location, giving each clinician the information needed for their work while managers retain a wider view.
Can leads be followed before they book?
Lead and client management can centralize each enquiry, status, task and follow-up so opportunities do not disappear between calls and messages.
Hospitality
Hospitality management questions
Units, occupancy, guests, deposits, add-ons and direct booking.
How are multiple accommodation units managed?
Each unit has its own availability and attributes, while the occupancy calendar brings bookings, gaps and changes into one view.
Can a digital booking be sent to the guest?
Yes. A booking can include stay details, pricing, add-ons and terms, then be shared with the guest through the selected channel.
How are deposits and balances tracked?
Payments are linked to the booking so the team can see what was paid, what remains and what needs attention. Payment methods depend on the business connections.
How are cancellations and date changes handled?
Changes stay connected to the booking and occupancy calendar, subject to business policy and user permissions. Financial actions follow the approved cancellation terms.
Can direct bookings come from the business website?
An online booking page can be linked from the business website and social channels. New bookings enter the workflow according to availability and approval settings.
Can external booking channels be connected?
Channel connections depend on the external platform, account type and available permissions. Relevant channels and occupancy synchronization are confirmed during discovery.
Can breakfast, treatments or other add-ons be included?
Services and add-ons can be linked to the booking so pricing, operational tasks and guest information stay with the reservation.
How are cleaning and turnover tasks coordinated?
Operational tasks can be created by booking stage and assigned to a team member and due time, including preparation, cleaning and guest arrival.
Events
Event venue management questions
Leads, availability, proposals, deposits, packages and tasks.
Can several events be managed on the same day?
The calendar shows venue and resource availability by time, helping teams run parallel events without allocating the same room or equipment twice.
How does an enquiry become a booking?
An enquiry starts as a lead, moves into a proposal with packages and add-ons, then becomes an active booking with payments and tasks after approval.
Can proposal changes be tracked?
Event details and proposal updates can be managed throughout the sales process. The exact approval and version workflow is configured for the business.
How are deposits and final balances managed?
Each payment is linked to the event so the team can see the deposit, outstanding balance and current status in one place.
How are event packages and add-ons built?
Base packages, services and add-ons can be defined and added to a proposal, keeping pricing and operational requirements connected.
Can two bookings be created for the same date?
Yes, when separate venues or resources are available. Scheduling checks time and resource allocation to flag potential conflicts.
How does the team receive event details and tasks?
Event details, changes and tasks remain in one workspace and can be shown by role, giving each employee the information needed for delivery.
Is the platform suitable for a venue group?
A multi-location structure with venues, teams and permissions can be assessed, with both location-level and group-level management views.
Who is BIZonline built for?
BIZonline supports spas, clinics, vacation rentals, hospitality businesses, event venues and lofts. Fit depends on the operating workflow, team, resources, booking channels and tools the business needs.
How do we know whether the platform fits?
We start with a focused review of services, schedules, teams, rooms or units, payments and existing data. The demo follows a real customer journey and identifies the tools needed for launch.
Can existing data be migrated?
Yes, after a representative sample is reviewed. We assess available exports, field structure, data quality, duplicates and gaps before defining the migration scope and acceptance checks.
Which integrations are available?
Integrations depend on the business area, the external platform and the permissions it provides. Relevant connections are reviewed during discovery and confirmed before onboarding.
How is pricing determined?
Pricing reflects the business type, locations or units, users, selected tools and setup work. The proposal separates recurring service from one-time costs.
How long does onboarding take?
Timing varies with data volume, configuration, integrations and users. After discovery, the business receives a structured setup, training and acceptance plan.
Can the platform be used on desktop and mobile?
BIZonline is web based and designed for access from different devices. With the right permissions, managers and staff can open the views relevant to their work away from the front desk.
How does support work after launch?
Support channels, operating hours and response targets are defined in the proposal and service agreement. The site also routes businesses to the support team for their industry.
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